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Refund policy

At Emerson & Reed, we want you to love your purchase. If you are not entirely satisfied, our straightforward return policy outlines how we can help.

1. Eligibility & Return Window

  • 30-Day Window: You have 30 days from the delivery date to request a return.

  • Item Condition: Returned merchandise must be unworn, unwashed, unused, and in its original condition with all tags and packaging intact, accompanied by a receipt or proof of purchase.

  • Non-Returnable Items: For hygiene and quality assurance, the following items are final sale and cannot be returned:

    • Undergarments, bodysuits, and intimate apparel.

    • Customized or personalized items.

    • Items explicitly marked as "Final Sale" or "Clearance" at checkout.

2. Defective, Damaged, or Incorrect Items

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately at support@emersonandreed.com. We will evaluate the issue and ship out a free replacement right away.

3. Return Process

  1. Request Authorization: Email support@emersonandreed.com with your order number and the reason for your return.

  2. Receive Instructions: Once approved, our team will provide a return authorization and the correct warehouse address. (Note: Please do not ship items back without prior authorization, as unauthorized returns will not be accepted).

  3. Ship the Item: Package your return securely. Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping service.

4. Refunds

Once your returned package is received and inspected at our facility, we will notify you of the approval status.

  • Approved refunds are processed back to your original form of payment within 12 business days.

  • Please note: Your financial institution or credit card company may require additional processing time to post the funds to your account.

5. Exchanges

We do not process direct exchanges. If you need a different size, color, or item, please return your original product for a refund and place a new order on our website.

6. Order Cancellations

We fulfill orders quickly. If you need to cancel an order, contact us immediately. If your order has not yet been processed by our warehouse, we will cancel it for a full refund. If it has already shipped, you will need to receive the package and follow our standard return process.

7. European Union (EU) 14-Day Cooling-Off Period

If your order is shipped to an address within the European Union, you hold the legal right to cancel or return your order within 14 days of delivery for any reason. Items must meet our standard unused condition requirements with original tags and packaging intact.

8. Contact Information

If you have any questions regarding returns or refunds, please reach out to our support team: