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Shipping policy

Last Updated: August 10, 2026

At Emerson & Reed, we strive to make your delivery experience smooth, transparent, and efficient. Review our fulfillment guidelines below to understand how your order gets to you.

1. Processing Windows & Order Cut-Off

Our warehouse team works diligently to pack and dispatch your items as quickly as possible.

  • Order Cut-Off Time: 1:00 PM (EST). Orders placed before 1:00 PM begin processing the same day; orders placed after 1:00 PM start processing the next business day.

  • Handling Time: Please allow 1 to 4 business days (Monday through Friday) for order preparation and dispatch.

  • Non-Operating Days: Orders are neither processed nor shipped on weekends or public holidays.

  • Note: Peak holiday volumes or address verification holds may cause brief fulfillment delays. We will email you immediately if any issue arises.

2. Shipping Rates & Transit Times

Total delivery time is calculated by combining our Handling Time (1 to 4 business days) with the courier's Transit Time outlined below:

Destination Shipping Method Rate Transit Time
United States (Excluding PR) Standard Shipping $6.99 7 to 12 Business Days
Puerto Rico Premium Shipping $14.99 12 to 16 Business Days
International (Rest of World) International Shipping $8.99 8 to 14 Business Days

3. Complimentary Free Shipping

We are pleased to offer Free Standard Shipping on all orders of $100 or more. This discount applies automatically at checkout across all domestic, Puerto Rico, and international destinations once your cart hits the threshold.

4. International Customs, Duties & Taxes

Your order total at checkout does not include local import duties, customs taxes, or brokerage fees levied by your destination country's government. These charges are the customer's sole responsibility. Emerson & Reed is not liable for international transit delays caused by customs inspection or clearance holds.

5. Tracking Your Order

Once your package ships, you will receive a confirmation email complete with a tracking number. Please allow 24 to 48 hours for the courier tracking portal to activate and update.

6. Modifications & Order Cancellations

Because we fulfill orders rapidly, changes or cancellations must be requested immediately. Once an order is pushed to our warehouse or leaves our facility, it cannot be canceled, and you will need to follow our standard return process upon arrival.

7. Incorrect Addresses & Shipping Changes

  • Address Updates: Contact us within 24 hours of placing your order if you need to alter your delivery address. Addresses cannot be modified once an item is in transit.

  • Returned Packages: If a courier returns a package to us due to an incomplete or incorrect address entered at checkout, the customer assumes responsibility for any reshipment costs.

8. Lost or Damaged Shipments

  • Damaged Items: Inspect your package upon arrival. If an item is damaged, email us within 48 hours along with photos of the damage so we can issue a replacement.

  • Lost Packages: If tracking states an item was delivered but you have not received it, coordinate with the local courier first. If unresolved, reach out to our team for additional support.

9. Contact Us

For questions or support regarding your shipment, please reach out to our team: